Hiring the right commercial cleaning company can make or break the cleanliness and health of your Vancouver office. But with so many providers claiming to be the best, how do you know who to trust?
If you’re an office manager or facilities coordinator, asking the right questions upfront can save you time, money, and future headaches.
Here’s a comprehensive list of essential questions to ask—and how Vancouver’s Best Cleaners measures up.
1. Are You Licensed, Bonded, and Insured?
This should be a non-negotiable. You’re trusting a team with access to your office space, often after hours.
✅ At Vancouver’s Best Cleaners:
We are fully licensed, bonded, and insured for your peace of mind.
2. What Services Are Included in Your Standard Office Cleaning Package?
Not all cleaning packages are the same. Some include restroom restocking and sanitizing, while others charge extra for it.
Ask for:
- A detailed list of included services
- Optional add-ons (e.g., carpet shampooing, window cleaning)
👉 See our full range of commercial services
3. Do You Offer Custom Cleaning Plans Based on Office Size and Needs?
Every office is unique. A legal firm has different needs than a coworking space.
✅ We create custom cleaning schedules and checklists based on your industry, traffic level, and budget.
4. What Kind of Cleaning Products Do You Use?
Eco-conscious businesses want to avoid harsh chemicals. Ask if the company uses:
- Eco-friendly products
- HEPA-filter vacuums
- Safe sanitizing agents
✅ We proudly offer green cleaning options that are effective and safe for employees, clients, and the environment.
5. How Do You Screen and Train Your Cleaning Staff?
You want consistent service, minimal turnover, and reliable, respectful staff.
Ask about:
- Background checks
- Training processes
- Supervision and quality control
✅ Our cleaners are background-checked, professionally trained, and supervised regularly to maintain top standards.
6. What Happens If There’s an Issue or Missed Task?
No one is perfect—but how a company handles problems says everything.
✅ We maintain open communication and address issues within 24 hours. Your satisfaction is guaranteed.
7. Can You Provide References or Client Testimonials?
A reputable cleaning company should have no problem providing reviews or case studies from satisfied clients.
8. Do You Offer Day Porter or Nightly Cleaning Services?
Flexibility is key. Ask if they can clean during business hours or after hours depending on your workflow.
✅ We offer both day porter services and nightly cleaning to fit your schedule.
9. What Are Your Contract Terms and Cancellation Policy?
Avoid companies that lock you into long-term contracts without flexibility. Look for:
- Month-to-month options
- Trial periods
- Transparent terms
✅ We offer flexible agreements and scalable service based on your needs.
10. Do You Provide a Free Quote or Onsite Assessment?
A walk-through helps the company give you a more accurate quote and tailored plan.
✅ We offer free consultations and customized quotes for all Vancouver-area offices.
Choose Smarter—Clean Better
Before you hire a commercial cleaning company in Vancouver, asking these questions will help you avoid poor service and ensure you’re making a wise investment in your workspace.
At Vancouver’s Best Cleaners, we’re transparent, reliable, and committed to delivering spotless results.
👉 Contact us today for a no-obligation quote or onsite assessment.